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Help centre.

Answers to the questions clients ask most, on accounts, trading, funding and platforms. Pick a topic, or search every answer at once.

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Every question.

All 58 answers in one list. Open one to read it on its topic page.

Accounts & Getting Started

11
  1. 01What account types does Clarity Markets offer?
  2. 02Is there a minimum to open a trading account?
  3. 03How do I open a live account?
  4. 04How do I verify my account (KYC)?
  5. 05Can I have multiple trading accounts?
  6. 06What is the minimum trade size?
  7. 07Are there any inactivity or account-keeping fees?
  8. 08Do you provide tax statements?
  9. 09Can I open multiple trading accounts in different base currencies?
  10. 10Can I open a corporate, company, or trust account?
  11. 11Can I reactivate an archived or dormant trading account?

About Clarity Markets

10
  1. 12Is Clarity Markets regulated?
  2. 13Where is my money held?
  3. 14Are my personal and card details safe?
  4. 15Am I covered by a compensation scheme?
  5. 16What happens if Clarity becomes insolvent?
  6. 17Do you offer negative balance protection?
  7. 18Do you accept US clients?
  8. 19What languages does your support team cover?
  9. 20Are you ECN/STP or a Market Maker?
  10. 21How do you use my personal information?

Forex & Trading

13
  1. 22What is margin and how is it calculated?
  2. 23What are your margin call and stop-out levels?
  3. 24When does the Forex market open and close?
  4. 25Can I trade on weekends?
  5. 26What is slippage?
  6. 27Why do spreads widen during news events?
  7. 28Are stop-loss and take-profit orders guaranteed at the level I set?
  8. 29What is a trailing stop?
  9. 30Why was my order rejected or requoted?
  10. 31Are dividend adjustments applied on share and index CFDs?
  11. 32Why is there triple swap on Wednesdays?
  12. 33Is there a maximum number of open positions?
  13. 34Why was my account flagged as hyperactive?

Funding & Withdrawals

9
  1. 35What deposit methods are available?
  2. 36How long do withdrawals take?
  3. 37Are there any deposit fees?
  4. 38What is the minimum withdrawal?
  5. 39Can I withdraw to a different method than I deposited with?
  6. 40Can I transfer funds between my own Clarity trading accounts?
  7. 41Why might my deposit fail?
  8. 42How do I cancel a pending withdrawal?
  9. 43Which blockchain network do you support for USDT?

Platforms & Tools

15
  1. 44What is the maximum leverage offered?
  2. 45Where can I download MetaTrader 5?
  3. 46Do you offer a demo account?
  4. 47Do you offer a web-based trading platform?
  5. 48Can I use Expert Advisors (EAs)?
  6. 49What time zone does MT5 use?
  7. 50How do I reset my MT5 trading account password?
  8. 51How do I install an Expert Advisor (EA) on MT5?
  9. 52My EA isn't placing trades — what's wrong?
  10. 53How do I generate a trading statement?
  11. 54Why can't I see a currency pair or instrument on my platform?
  12. 55Why do you only offer MT5 and not cTrader?
  13. 56Can I create a read-only investor password to share my charts?
  14. 57Can I get sponsored VPS hosting?
  15. 58Does Clarity reimburse my TradingView subscription?
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 80% of retail investor accounts lose money when trading CFDs.