Question 1

What account types does Clarity Markets offer?

Accepted Answer

Standard (no commission; all-in spreads from 0.8 pips), Pro (Raw) (raw spreads from 0.0 pips + $3 per side commission), and Pro Plus (the same as Pro Raw, plus volume-based monthly commission rebates). All accounts include negative balance protection and 24/7 support.

Question 2

Is there a minimum to open a trading account?

Accepted Answer

No — there is no minimum deposit. Fund any amount you're comfortable with via bank wire, card, or e-wallet. Some payment methods impose their own internal minimums (typically around $50) listed on the funding page.

Question 3

How do I open a live account?

Accepted Answer

Click "Open Account", complete the online form with your personal details and ID verification, and after approval you'll receive platform credentials within minutes.

Question 4

How do I verify my account (KYC)?

Accepted Answer

Upload a valid photo ID (passport or driver's licence) and a proof of address document (utility bill or bank statement dated within 3 months) through your Client Area.

Question 5

Can I have multiple trading accounts?

Accepted Answer

Yes — you can add and manage multiple accounts from your Client Area dashboard.

Question 6

What is the minimum trade size?

Accepted Answer

0.01 lots (a micro lot) on FX pairs and most CFDs. This means you can take positions as small as $1,000 notional on a major FX pair, ideal for testing strategies or sizing precisely to a small account.

Question 7

Are there any inactivity or account-keeping fees?

Accepted Answer

No. Clarity does not charge inactivity or account-keeping fees at this time. Costs apply only when you trade — commission on Pro and Pro Plus accounts, plus overnight swap on positions held past rollover.

Question 8

Do you provide tax statements?

Accepted Answer

We provide year-end account statements showing all trading activity, deposits, and withdrawals. Tax reporting is your responsibility — we don't issue 1099s, T5s, or equivalent tax forms. Consult a local tax advisor for your jurisdiction's requirements.

Question 9

Can I open multiple trading accounts in different base currencies?

Accepted Answer

Yes. Open additional accounts from the Client Area in any supported base currency (USD, EUR, GBP, AUD, JPY, etc.). Existing accounts can't be redenominated, but you can transfer funds between your own accounts instantly.

Question 10

Can I open a corporate, company, or trust account?

Accepted Answer

Yes. In addition to standard KYC, we'll need certificate of incorporation, company constitution or trust deed, beneficial-owner IDs (each holder of 25% or more), and a recent proof of company address. Onboarding typically takes 2–3 business days.

Question 11

Can I reactivate an archived or dormant trading account?

Accepted Answer

Demo accounts archive after 90 days of no activity. Live accounts archive after extended dormancy. Contact support to reactivate, or open a new live account from the Client Area.

Question 12

Is Clarity Markets regulated?

Accepted Answer

Yes — Clarity Markets is fully regulated. Current oversight is provided by the Financial Services Commission of Mauritius, with additional Tier 1 licensing in progress.

Question 13

Where is my money held?

Accepted Answer

In segregated client money accounts at reputable tier-1 banks, kept separate from company funds.

Question 14

Are my personal and card details safe?

Accepted Answer

Yes — we use 256-bit SSL/TLS encryption and apply strict data protection policies and controls.

Question 15

Am I covered by a compensation scheme?

Accepted Answer

Clarity Markets is an internationally regulated broker. Your funds are held in segregated accounts at tier-1 banks, separate from company capital. Under current oversight from the Financial Services Commission of Mauritius, there is no national investor compensation scheme in place — segregation is the primary client-fund protection.

Question 16

What happens if Clarity becomes insolvent?

Accepted Answer

Client funds are held in segregated accounts at tier-1 banks, separate from company operating capital. In an insolvency event, segregated client money cannot be used to pay the firm's creditors and is returned to clients per regulatory procedures.

Question 17

Do you offer negative balance protection?

Accepted Answer

Yes, subject to your Client Agreement and entity. Gaps/illiquidity can still cause negative equity before protection applies.

Question 18

Do you accept US clients?

Accepted Answer

No — CFTC rules prohibit US persons from trading with non-US brokers.

Question 19

What languages does your support team cover?

Accepted Answer

English, Spanish, Portuguese, Mandarin, Arabic, and Vietnamese during business hours. Live chat is available 24/7 alongside email and phone support.

Question 20

Are we ECN/STP or a Market Maker?

Accepted Answer

We stream prices from external liquidity providers with no dealing desk intervention. Not every position is offset one-for-one.

Question 21

How do you use my personal information?

Accepted Answer

Only what's needed to provide services and comply with laws. We never sell personal data for marketing. See our Privacy Policy for full details.

Question 22

What is margin and how is it calculated?

Accepted Answer

Margin is the required funds to open a position, calculated as: (price × volume) ÷ leverage. For example, 1 lot of EUR/USD at 1.1000 with 1:500 leverage requires $220 margin.

Question 23

What are your margin call and stop-out levels?

Accepted Answer

Margin call at 100% margin level; stop-out at 50%. At stop-out, positions may be closed automatically starting with the largest losing position.

Question 24

When does the Forex market open and close?

Accepted Answer

The Forex market opens Sunday ~22:00 GMT and closes Friday ~22:00 GMT, rolling through Sydney, Tokyo, London, and New York sessions.

Question 25

Can I trade on weekends?

Accepted Answer

Crypto CFDs trade 24/7 with brief daily maintenance windows. All other markets — FX, indices, commodities, shares — close from Friday evening to Sunday evening (specific session times vary by instrument). Weekend price moves can produce gaps when markets reopen.

Question 26

What is slippage?

Accepted Answer

Execution at a different price than requested due to market movement or volatility. This is common around major news events and during low liquidity periods.

Question 27

Why do spreads widen during news events?

Accepted Answer

Liquidity providers temporarily reduce quoted size around major economic releases (NFP, CPI, central bank decisions) to manage their own risk. With less depth in the market, the bid-ask gap widens. Spreads typically normalize within minutes once volume returns.

Question 28

Are stop-loss and take-profit orders guaranteed at the level I set?

Accepted Answer

No. Stops and limits act as triggers — once price reaches the level, a market order is sent at the next available bid or ask. In fast markets or after a price gap, fills can be worse than your requested level (slippage).

Question 29

What is a trailing stop?

Accepted Answer

A stop-loss that follows price as it moves in your favour to help protect gains. It only ratchets forward and never moves backwards.

Question 30

Why was my order rejected or requoted?

Accepted Answer

Common causes: insufficient free margin, the symbol being outside its trading session, the order distance falling inside the symbol's minimum stops, or the order size exceeding the maximum allowed volume. Specific error codes appear in MT5's Journal tab.

Question 31

Are dividend adjustments applied on share and index CFDs?

Accepted Answer

Yes. When the underlying share or index goes ex-dividend, long positions are credited and short positions debited the dividend amount, with applicable withholding tax. Adjustments appear in your account history.

Question 32

Why is there triple swap on Wednesdays?

Accepted Answer

Spot FX has T+2 settlement. Wednesday positions carry weekend interest charges, hence the triple (3×) swap rate.

Question 33

Is there a maximum number of open positions?

Accepted Answer

Up to 200 simultaneous open positions or pending orders per trading account. This is a platform-level safeguard against runaway Expert Advisors.

Question 34

Why was my account flagged as hyperactive?

Accepted Answer

Hyperactive status applies when a single account exceeds approximately 3,000 server requests per day, usually caused by an Expert Advisor polling tick data too aggressively. It does not affect trading, but our team may reach out to discuss EA settings.

Question 35

What deposit methods are available?

Accepted Answer

Bank wire transfer, Visa/Mastercard, and major e-wallets. Deposits are processed instantly for cards and e-wallets; bank wires take 1–3 business days.

Question 36

How long do withdrawals take?

Accepted Answer

Withdrawal requests are processed within 1 business day. Funds typically arrive within 1–5 business days depending on your payment method.

Question 37

Are there any deposit fees?

Accepted Answer

Clarity Markets does not charge deposit fees. However, your bank or payment provider may apply their own charges.

Question 38

What is the minimum withdrawal?

Accepted Answer

The minimum withdrawal amount is $50 (or currency equivalent).

Question 39

Can I withdraw to a different method than I deposited with?

Accepted Answer

For anti-money-laundering compliance, withdrawals must first be returned to the original funding source up to the deposited amount. Profits can be withdrawn to any verified method.

Question 40

Can I transfer funds between my own Clarity trading accounts?

Accepted Answer

Yes. Internal transfers are free, instant, and processed in the Client Area. Cross-currency transfers apply our spot rate plus a small FX margin from the payment processor.

Question 41

Why might my deposit fail?

Accepted Answer

Common causes: insufficient funds, blocked or expired card, name mismatch with your trading account, or your bank's CFD-trading restrictions. Card issuers sometimes block first-time merchant attempts — try again, switch card, or use bank wire.

Question 42

How do I cancel a pending withdrawal?

Accepted Answer

Withdrawal requests require email confirmation within one hour — unconfirmed requests auto-expire. After confirmation, contact live chat to cancel before processing starts (typically same business day).

Question 43

Which blockchain network do you support for USDT?

Accepted Answer

TRC20 (Tron) only. Sending USDT on ERC20 or any other network will result in lost funds — always copy the deposit address from the Client Area and verify the network shows TRC20 before submitting.

Question 44

What is the maximum leverage offered?

Accepted Answer

Up to 1:500 depending on the instrument and regulatory entity. Leverage can be adjusted from your Client Area.

Question 45

Where can I download MetaTrader 5?

Accepted Answer

Download MT5 from our Platforms page for Windows, macOS, iOS, or Android. You can also trade directly from your browser using our WebTrader.

Question 46

Do you offer a demo account?

Accepted Answer

Yes — open a free demo account with virtual funds to practise trading risk-free. Demo accounts mirror live market conditions.

Question 47

Do you offer a web-based trading platform?

Accepted Answer

Yes — our WebTrader provides full MT5 functionality directly in your browser with no download required.

Question 48

Can I use Expert Advisors (EAs)?

Accepted Answer

Yes — all account types support Expert Advisors, custom indicators, and algorithmic trading on MT5.

Question 49

What time zone does MT5 use?

Accepted Answer

MT5 charts run on server time — GMT+2 (EET) in winter and GMT+3 (EEST) in summer. The shift happens on European DST dates. This places the daily candle close at 22:00 UTC, aligning with the New York close, which is the FX industry standard. Your local clock can differ — adjust strategies that depend on session boundaries accordingly.

Question 50

How do I reset my MT5 trading account password?

Accepted Answer

From the Client Area, locate the trading account and click Reset Password — a new master and investor password is emailed to you. You can also change it inside MT5 via Tools → Options → Server → Change Password.

Question 51

How do I install an Expert Advisor (EA) on MT5?

Accepted Answer

Place the .ex5 or .mq5 file in MT5's Experts folder (File → Open Data Folder → MQL5 → Experts), refresh the Navigator panel, drag the EA onto a chart, and enable AutoTrading in the toolbar.

Question 52

My EA isn't placing trades — what's wrong?

Accepted Answer

Check that the AutoTrading button (top toolbar) is green, the chart's symbol matches the EA's intended symbol, sufficient free margin exists, and the symbol's session is open. Logs are in MT5's Experts and Journal tabs.

Question 53

How do I generate a trading statement?

Accepted Answer

In MT5, right-click the History tab and select Save as Detailed Report (HTML or CSV). Statements with custom date ranges are also available in your Client Area under Reports.

Question 54

Why can't I see a currency pair or instrument on my platform?

Accepted Answer

In MT5, right-click Market Watch and select Show All to expose every available symbol. Some less-common instruments are hidden by default to keep the watchlist clean.

Question 55

Why do you only offer MT5 and not cTrader?

Accepted Answer

MT5 is the industry standard for automated trading (MQL5 Expert Advisors), multi-asset support, and depth of market — and it covers desktop, web, iOS, and Android from one account. We focused on doing one platform well rather than splitting our infrastructure across multiple terminals.

Question 56

Can I create a read-only investor password to share my charts?

Accepted Answer

Yes. Generate an investor password for any trading account from the Client Area. It lets a third party log in to view positions and chart layouts but never to place orders.

Question 57

Can I get sponsored VPS hosting?

Accepted Answer

Pro Plus members at Gold tier and above qualify for sponsored VPS hosting at the LD4 datacentre — covered while monthly volume thresholds are met. Standard and Pro account holders can rent VPS at our published rate.

Question 58

Does Clarity reimburse my TradingView subscription?

Accepted Answer

Not as a refund of your bill — the Free TradingView programme pays a fixed amount instead. Trade 2, 5, or 10 lots of FX or spot metals in a calendar month and Clarity pays USD 15, 35, or 70 into your trading account. No TradingView subscription or proof is required — see the Free TradingView page for details.

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